Enterprise Healthcare Systems | Adobe XD/React
At a major healthcare enterprise, I redesigned complex applications supporting care coordination, pharmaceutical authorizations, and insurance claims. The goal: simplify fragmented workflows, improve accuracy, and reduce training time. My Role Senior Product Designer / Frontend Developer • Led UX for multiple internal clinical systems • Partnered with SMEs, product, and engineering • Conducted research, wireframing, prototyping, and testing
Problem
Legacy tools were siloed and inconsistent—users juggled several systems to complete single tasks, creating inefficiencies and errors.
Solution
Balancing usability, compliance, and system scalability is vital in healthcare UX. Designing for complexity means simplifying context—not just interfaces.
Process
Research — Interviews and contextual inquiries with clinicians, pharmacists, and claims processors
Journey Mapping — Documented pain points and redundancies
Design — Created unified workflows, simplified information architecture
System Integration — Built reusable components aligned with enterprise design standards
Impact
25–30% faster task completion
Fewer submission errors and reduced training time
Higher satisfaction among care teams
Compliance Note
Due to strict policy and enterprise confidentiality these application designs were not allowed to be used for portfolios, visuals shown are conceptual representations only.
Key Learnings
Balancing usability, compliance, and system scalability is vital in healthcare UX. Designing for complexity means simplifying context—not just interfaces.
